Verizon Delphi Connect Guide de l'utilisateur télécharger pdf (Page 36)

34

Troubleshooting

Issue Likely

Cause(s)

Corrective Action(s)

Can’t login to my

account

Incorrect

username or

password entry

First-time: Enter

Registration Key from

Vehicle Diagnostics

Module as shown (i.e.,

1a2b-3c4d) in username

ﬁeld. (lowercase or

UPPERCASE)

Enter ESN DEC from

Vehicle Diagnostics

Module label exactly as

shown and in UPPERCASE

(i.e., 12345678901)

After ﬁrst-time: Enter the

username and password

you created during ﬁrst-

time login

No Internet

connection to

smartphone or

computer

Verify your Internet

connection to smartphone

or computer is active

Can’t ﬁnd OBD II

port on vehicle

Vehicle older

than 1996

The Vehicle Diagnostics

Module is not compatible

with older vehicles

Incorrect OBD II

photo in app

Call VZW support

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